Customer Service Reps

Cost-effective solutions across the product lifecycle

A lower cost representative (based on hiring profile) that can be deployed as a standalone or complimentary resource to cover the following:

  • White Space
  • Extra Share of Voice against high value or no see target HCPs
  • Positively impacted geographies requiring extra share of voice
  • Products at the end of their lifecycle
  • Acute or chronic brands that are highly sample sensitive

Customer Service Representative (CSRs) provide additional service activities and are usually trained on little to no product information. Their activities may consist of:

  • Samples
  • Coupons
  • Promotional literature
  • Patient literature
  • Invites to educational symposiums
  • On-label medical information
  • Brief core messages